Customer Care Officer
Job Purpose:To respond to enquiries across a wide range of council services, and act as the initial point of assessment for eligibility.
Responsibilities:
- To use contact centre software applications and other electronic information systems appropriately and in accordance with procedure.
- To liaise with other departmental staff, partner organisations and external service providers
- To be able to quickly identify situations requiring specialist information and direct customers appropriately.
- To accurately collect and record customer information, and where necessary, complete timely referrals to either internal or external service points using agreed means of information transmission.
- To receive and respond to enquiries across a wide range of council services, and act as the initial point of assessment for eligibility.
- To provide advice and assistance to customers in the most appropriate format to meet their needs, demonstrating due attention to customer care and a professional approach at all times.
- To receive and process 'follow up' information about previous requests and reports and to update systems as appropriate.
- Good communication skills.
- Have an interest in helping people.
- Like working as part of a team.
- Well-presented, polite and tactful.
- Bachelor’s degree in a relevant degree.
- At least 2-4 years of experience.
Qualified and interested candidates can send their CVs to cv@bestsearchrecruitment.com
No comments:
Post a Comment