Deadline: 13th July,2015
Description
- Drive the right sales culture amongst all NIB sales staff and spear head acquisition strategy of the NIB business of the branches.
- Execute relevant customer relationship and retention management strategy towards delivering of both Liability and Asset budget for the branches coverage area.
- Coach and guide team of Direct Sales Agents (DSAs) towards sales achievement
- Relate well with operation staff to ensure minimal Turn Around Time is achieved on account opening
- Assume accountability for delivery of Asset and Liability budgets
- Monitor adequacy of income from fees and commission
- Ensure that customers are assisted and monitored at their place of work to open accounts, complete applications and collect relevant document
- Engage Companies and other corporate organizations on a continuous basis for acquisition opportunities in Personal & Business banking.
- Execute robust relationship and management techniques that would ensure optimum customer retention
- Identify opportunities in markets, Cooperative Societies/Associations and engage market associations and representatives of these cooperatives/associations for acquisition.
• Delivering on the branch(es) budget in terms of Revenue, Value and Volume figures
• Ability to grow the clientele base of the branch(es)
• Innovative Business Development input through constructive feedback from the market
• Create sales pool for NIB DSAs
Key Dimensions of the Job
Relationship management at the branch level; customer retention and acquisition through referrals.
Important Relationships
• Internal Relationship – Branch Manager, NIB Zonal Head, DSAs, Branch Staff and Credit departments
• External Relationship – Both Personal and Business Banking Clients, Organizations management staff etc
Personal and Business Banking Products Analyst
Deadline: July 13th, 2015
- Product management is the multi-disciplinary approach to distributing, developing, and maintaining product offerings to serve customer objectives. It links customer satisfaction and needs to the corporate objectives of profitability and delivery of the promised performance to shareholders.
The Management and growth of economic profit of PBB Products portfolio in various segments, focusing on the key components of economic profit, and the underlying business drivers are:
- Validation of fee and Commission Income
- Costs
- Product profitability
- Number of customers and accounts
- Quality of data
- Training and manual update
- Control reports
- Product governance
Key performance measures
1. To Support product governance process to ensure timely rendition of all product papers
2. Carry out periodic monthly market survey to ensure the business correctly profiles the voice of the customer
3. Timely reporting reports
4. Play a key role in the rollout of new or amended products and driving product campaigns
5. Follow up on the quick implementation of weekly exceptions; correction of customer segmentation errors, wrong coding and general data clean up
Business Banker
Deadline August 31st,2015
To be able to provide a basic, branch-based business banking sales and service facility to a portfolio of small business customers requiring uncomplicated and standardized financial product solutions
KEY RESPONSIBILITIES:
•Accurately and efficiently processing customer mandates/ documentation requirements for banking facilities.
•Educating clients regarding the parameters and routine procedures governing standard SME product and service offerings to ensure the correct customer behavior and product usage.
•Advice given to customers should benefit both the customer and Standard Bank. Wrong and unprofitable customer behavior should not be encouraged.
•Explain credit loan facility options and qualifying criteria to customers.
•Support customers in the completion of credit application information requirements e.g. personal balance sheets, cash flow statements, financial statements and management accounts.
•Process scored credit applications within the confidential limit of authority and BRI scores.
•Notify customers regarding the approval of credit loan facilities.
•Conduct a needs analysis to identify customer needs effectively when opening new accounts or giving product advice, in line with Financial Advisory and Intermediary Service Act license categories.
•Adhering to record keeping requirements as outlined by CBN and the Nigeria Financial Intelligence Unit (NFIU)Explain, promote and sell a range of appropriate Stanbic IBTC product offerings and solutions that meet the financial needs of small business customers.
•Selling includes acquiring and opening new business accounts (walk-in customers)
•Cross-selling additional products & services to existing customers (walk-in customers, during pro-active telephone conversations).
•Identifying sales leads for associate company stakeholders e.g. Vehicle and Asset Finance; Electronic Banking (Business Online); Card; etc.
•Mining existing customer data to identify expansion and/or additional business opportunities.
•Identifying opportunities to migrate top-end customers.
•Providing a central “no-frills” (information/ query handling) service point for a portfolio of small business customers.
•Performing a liaison role between customers and back - office service fulfillment and credit functions.
•Interacting with clients and conducting needs analyses to assist clients to better understand their financial requirements.
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