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Solutions Limited (Consol) Founded 2002 is an Outsourcing/Offshoring · with over 201-500 employees . ConSol Limited is the leading provider of Contact Centre
Services & Customer Management Solutions in Nigeria. We offer a full
range of services to drive sales growth, customer services and back
office customer management operations.We at ConSol provide services that enhance customer relationships and develop projects that create loyal customers and profitability. Our consultants are experts in the field of customer relationship management and our large independent contact center facility enables us to deliver customized solutions to meet your requirements.
Call Centre Agent/Customer Care
Duties/ Responsibilities/ Accountabilities
- Consistently ensure call(outbound/inbound) quality
- Contributes to team effort by accomplishing related results as needed.
- Exhibiting competent product Knowledge.
- Promote good listening skills.
- Manage length of calls.
- Utilize computer technology to handle high volume of calls
- Work closely with Team leads, supervisors and call centre manger to ensure synergy and all time customer satisfaction
- Adherence to call script and call centre policies.
- Compile reports.
- Handle customer complaints or enquiries via telephone, emails or text messages.
- Provide customers with needed information and support
- Make outbound calls.
- Receive inbound calls
- Ensure that customers/callers are satisfied.
- Gather information from customers..
Job description
Core/ Critical Requirement- Ability to read, speak and understand English Language fluently and accurately is very crucial
Educational Qualification:
- Minimum of BSc, HND or its equivalent in any field.
- Excellent Communication Skills
- Customer Service Skills
- Excellent Telephone Etiquette
- Listening Skills
- Communication (Local Language and English)
- PC/personal productivity tools – Words for windows, Excel, PowerPoint ,Mailing
- Relevant Contact centre operations certification OR QAI Contact Centre Certification
Interested and qualified candidate should click here to apply
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