At Kara.com.ng ,we strive to deliver the benefits of technology to
individual and his communities . By diong so,we strive to achieve this by partnering
with local and international resources to deliver the optimal solution
for our customers.Also Kara.com.ng is the trading name of Royal coast
Technologies Limited.Customer Service Agent
- CRM administration, Out of Stock product management and customer follow up management
- Relationship management; merchant/ vendor support.
- Working with the social media team to create and achieve a strong, active platform for customer help online.
- Data administration and documentation.
- Working as first point of contact with customers when confirming orders placed.
- Confirming all orders placed by customers and ensuring that all orders placed are received intact within the company delivery deadline.
- Follow-up on customers’ with delivered item to encourage them place future orders, thus raising company’s achieved sales.
- Customer Support; (Problem solving via phone calls, live chat administration, letter writing, tele-sales).
- Upsell and cross sell of products when customer places order
Interested and qualified candidates should send their applications and CV's to careers@kara.com.ng
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